The neenaarts.in is operated by Neena Arts. Throughout neenaarts.in, the terms “we”, “us” and “our” refer to Neena Arts. Neena Arts offers this website (https://neenaarts.in), including all information, tools and services available from neenaarts.in to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting neenaarts.in and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of neenaarts.in, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using neenaarts.in. By accessing or using any part of neenaarts.in, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website (https://neenaarts.in) or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to neenaarts.in. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1 – ONLINE STORE TERMS

By using the neenaarts.in and making a purchase through our platform, you confirm that you are of legal adult age as defined by the laws of your state or region. If you are not yet of legal age, you affirm that you have received permission from a parent or legal guardian to access and use neenaarts.in, including making purchases on your behalf.

Our products and services must not be used for any unlawful or unauthorized activities. This includes, but is not limited to, any actions that violate local, national, or international laws — especially laws related to copyright, intellectual property, and online conduct.

Should you engage in any activity that breaches these Terms & Conditions, we reserve the right to immediately suspend or terminate your access to our services, without prior notice. Neena Arts maintains a strict policy against misuse of our platform and expects users to interact with our brand responsibly and respectfully.

2 – GENERAL CONDITIONS

At Neena Arts, we reserve the full right to decline service to any individual, at any time, for any reason we deem necessary. This is to ensure the safety, integrity, and ethical use of neenaarts.in and services for all users.

By using neenaarts.in, you acknowledge and accept that certain non-sensitive information you submit (excluding any payment-related data like credit card details) may be transmitted over multiple networks. This information may also undergo formatting or technical adjustments to meet the requirements of connecting devices or networks. Please note that all payment details are encrypted and securely handled during their transmission across networks to ensure complete safety and confidentiality.

You also agree that you will not duplicate, reproduce, sell, resell, or exploit any part of the services we offer — including but not limited to the content on neenaarts.in, your access to the platform, or any contact details provided on it — without receiving clear written permission from us.

Please note, the headings and section titles used in this agreement are provided only for ease of reading. They do not carry legal weight and should not be interpreted as limiting or defining the content of the sections they introduce.

3 – OUR PRODCUTS

At Neena Arts, we believe that every piece of art tells a story — a story crafted by hand, with patience, emotion, and meticulous attention to detail. Our product range consists entirely of handmade artworks, including acrylic paintings, fridge magnets, peepal leaf creations, cartoon-themed paintings, and exclusive editions tailored for the Indian armed forces enthusiast community. Each creation is born from a vision and brought to life with materials that reflect our commitment to quality, originality, and cultural richness.

Because every artwork is individually made, slight differences in size, shade, composition, and texture are natural and expected. These are not manufacturing defects but rather marks of authenticity that reflect the human touch behind each creation. For example, colors may appear slightly different depending on screen brightness or display settings, and fine details may vary due to brushwork or hand-sketched elements — this is the charm of true handmade art.

We make every effort to present our products as accurately as possible through photographs and descriptions on neenaarts.in. However, since lighting and editing may sometimes enhance or soften visual elements, the final product received might have slight distinctions when compared to the reference image. We do not offer mass-produced or machine-replicated goods, and that’s what makes each piece one-of-a-kind.

We kindly ask our customers to understand that when they purchase from Neena Arts, they are not just buying a product — they are investing in a labor of love, made with devotion and uniqueness in every stroke. We hope our clients appreciate the individuality of their selected artwork and cherish it for the personalized, handcrafted treasure it is.

4 – ORDERS AND PAYMENTS

All prices are displayed are in INR on neenaarts.in. We reserve the right to change prices without prior notice.

At Neena Arts, every order you place is considered valid and confirmed only after the full payment is successfully completed. We strive to make the payment process smooth, secure, and accessible for all our customers. To ensure this, we have collaborated with Razorpay, one of India’s most reliable and widely used payment gateways. Razorpay uses advanced encryption and security protocols to protect your payment information and offers various payment modes such as UPI, debit/credit cards, and net banking.

As of now, we do not offer Cash on Delivery (COD) as a payment option. We believe in providing clarity and transparency from the beginning of the shopping experience, and therefore, all payments must be made online at the time of placing the order. This helps us minimize delivery delays and confirms your commitment to purchasing our handmade products.

Once your payment is processed, you will receive an official confirmation via email or WhatsApp containing your order details and payment acknowledgment. It is important that you double-check all details before completing your order, especially the shipping address, contact number, and product selection. Any inaccuracies or typographical errors during the checkout process are the responsibility of the buyer. However, if you realize a mistake after placing the order, we recommend that you reach out to us immediately through WhatsApp or Instagram so we can assist you as best as possible.

We reserve the right to cancel any order if a payment issue arises, if there’s a violation of our policies, or in rare cases where a product becomes unavailable after the order is placed. In such situations, a full refund will be issued within a reasonable timeframe.

5 – CANCELLATION POLICY

Since our products are crafted from scratch for each individual order, we do not accept cancellations once an order has been placed. The creation process typically begins within a few hours of receiving the order confirmation, and by then, materials and time are already allocated. We request our customers to make sure they are fully certain before placing an order, and to reach out quickly in case of any accidental order placements. Neena Arts reserves the right to cancel an order if a product is unavailable or if there is any issue with payment or delivery details. In such cases, a full refund will be issued.

For detailed information on returns or refund eligibility, please refer to our Return & Refund Policy.

6 – INTELLECTUAL PROPERTY

At Neena Arts, we take immense pride in every artistic creation we present. Each artwork, painting, photograph, written description, and digital element featured on neenaarts.in is the result of a creative process that blends originality, passion, and artistic interpretation. While our collection sometimes draws inspiration from widely loved characters, themes, or cultural elements admired across the world, every piece is reimagined and handcrafted with a unique touch that reflects our personal artistic style and creative storytelling.

All content published on neenaarts.in— including but not limited to visual artwork, written material, layout design, logos, and product imagery — is protected under intellectual property laws and is the sole property of Neena Arts. Any unauthorized reproduction, distribution, resale, or commercial use of this material without our explicit written permission is strictly prohibited. This applies to both our original and interpretation-based creations. Reusing or misrepresenting our content in a way that disconnects it from its intended artistic expression is a violation of these rights.

We deeply value the appreciation of our audience and are honored when our community shares our work. If you wish to feature our artwork or content on social platforms or neenaarts.in for non-commercial purposes, we simply ask that you credit Neena Arts appropriately by linking back to our neenaarts.in or tagging our social handles. However, using our work for branding, commercial sales, imitation, or in any way that may confuse the identity or ownership of the artwork is not allowed and may result in legal action.

Neena Arts is built on the foundation of genuine artistry and creative respect. Our vision is to offer pieces that celebrate imagination, nostalgia, and visual storytelling — all while remaining grounded in our own artistic voice. Protecting this integrity is important not just for us, but for the trust and admiration of those who support our work.

7 – HOW TO REACH US

At Neena Arts, we believe that staying connected with our customers is just as important as creating beautiful handmade artwork. Whether you have a question about your order, are curious about a product, want to share feedback, or need help navigating neenaarts.in — we’re always here to help.

We’ve made it super easy for you to reach out to us through multiple platforms so you never feel stuck or unheard. On every page of neenaarts.in , you’ll find a WhatsApp icon conveniently placed at the bottom corner — just give it a tap, and you’ll be instantly connected to our support team for real-time assistance. This is one of the fastest ways to get help, especially for queries related to customizations, delivery updates, or general inquiries.

You can also drop us a direct message on our official Instagram page. Since a lot of our customers love seeing our behind-the-scenes art process and new creations there, Instagram has become a natural place for casual yet prompt conversations. Whether it’s about a painting you’ve seen on our feed or you’re planning to gift someone something unique, feel free to reach out.

For those who prefer a more detailed method of communication or wish to explore all available support options, we recommend visiting our Contact Us page. There, you’ll find additional methods like email, inquiry forms, and possibly future customer support numbers.

We do our best to respond as quickly as possible — most messages are answered within a few hours during working days. However, as a small business that personally handles every piece of art, we truly appreciate your patience and support. Your trust means the world to us, and we are committed to offering not only great artwork but also a smooth, friendly, and responsive customer experience.

8 – CHANGES TO TERMS & CONDITIONS

At Neena Arts, we are continually growing, learning, and evolving — both creatively and in the way we serve our customers. To reflect this growth and to ensure that our services remain relevant, secure, and in line with legal and business standards, we reserve the full right to update, modify, or amend these Terms and Conditions at any time, without necessarily issuing prior notice to our customers.

These updates may include, but are not limited to, changes in product pricing, delivery and shipping methods (including choice of courier partners), payment gateway modifications, policies regarding returns or refunds, eligibility for special offers or discounts, as well as updates related to our legal and privacy obligations. Such changes are typically made to enhance the user experience, maintain compliance with evolving laws and regulations, or improve our internal business processes.

By continuing to use neenaarts.in and services after any such updates are made, you are automatically agreeing to abide by the newly revised terms. This continued usage indicates your acceptance and understanding of any modifications made, regardless of whether you have read the updated terms or not. Therefore, we highly recommend that our customers and site visitors review this Terms and Conditions page periodically. Regularly checking this section ensures that you’re aware of any recent changes that may affect your rights, responsibilities, or use of our services.

At Neena Arts, transparency and trust are very important to us. Our goal with every update is to make our terms clearer, fairer, and more aligned with your expectations as valued supporters of handmade creativity. If at any point you have questions or concerns about anything stated in this document, we strongly encourage you to reach out to us through our Contact page or customer support.

9 – THIRD PARTY TOOLS & FEATURES

At Neena Arts, our priority is to offer you a smooth, secure, and creative online experience. In doing so, we may occasionally provide you with access to various third-party tools, plugins, or resources that help enhance your browsing or shopping experience. These tools might include integrated features such as payment gateways, shipping trackers, content display tools, or other enhancements provided by external service providers.

However, it’s important to note that any such third-party tools made available on our platform are provided “as is” and “as available.” This means that Neena Arts does not directly monitor, control, or influence how these tools operate. We do not make any warranties or representations regarding their functionality, reliability, or availability, and we do not endorse any specific provider unless clearly stated.

By choosing to use these optional tools or features, you acknowledge and agree that you are doing so entirely at your own discretion and risk. It is your responsibility to read, understand, and accept the terms and privacy policies that apply to the use of any tools or services provided by third parties. We encourage our users to review those terms carefully before engaging with any external services through neenaarts.in

Furthermore, as neenaarts.in evolves, we may introduce new functionalities, tools, or services in the future. These may include integrations with other platforms, enhanced user features, or new ways to interact with our art and content. Please note that any such future additions will also be governed by these same Terms and Conditions, unless otherwise specified.

Our goal at Neena Arts is to build trust and offer transparency, so that your journey with us — whether as a shopper, admirer, or collaborator — remains fulfilling and reliable every step of the way.

10 – PERSONAL INFORMATION

When you interact with Neena Arts, we may collect personal details like your name, contact information, address, or payment data to process your orders and provide services. Your information is handled with care and in line with our Privacy Policy, which outlines how we collect, use, and protect your data. By using neenaarts.in, you consent to this process and agree to our terms regarding your personal information.