1.Information We Collect – 

At Neena Arts, we are committed to protecting your privacy and ensuring a safe and secure experience whenever you visit our neenaarts.in or interact with our services. To help us serve you better and provide an optimized user experience, we collect different types of information, both directly and indirectly, as explained below:

1. Personal Information
   When you voluntarily provide your details—such as when you place an order, subscribe to our newsletter, or contact us through our forms—we collect specific personal information. This includes your full name, email address, phone number, and complete shipping address. This information is essential for us to process and fulfill your orders, respond to inquiries, and keep you informed about your purchases or promotional updates if you opt in.
2. Payment and Transaction Details
   We value the security of your financial information. When you make a purchase on neenaarts.in, we only collect the necessary transaction-related data, such as payment status and method (e.g., Razorpay). Importantly, we do not store your debit or credit card numbers or any sensitive banking details. All financial transactions are processed securely through trusted third-party payment gateways that are PCI-DSS compliant, ensuring end-to-end encryption during payment.
3. Device and Technical Information
   When you browse neenaarts.in, certain data is collected automatically through cookies, analytics tools, and server logs. This includes your IP address, type of browser, device information (such as mobile or desktop), operating system, referring URL, the pages you visit, the time spent on each page, and how you interact with various elements on neenaarts.in. This technical data allows us to understand how users engage with our content, detect technical issues, and improve your overall experience on our platform.

2. How we Use Your Information –

At Neena Arts, we value your privacy and are committed to protecting any personal information you share with us. The details we collect—such as your name, address, contact number, and email—are used primarily to fulfill your orders accurately and efficiently. This includes processing payments, arranging shipping, and providing essential updates regarding your purchase. Your data also enables us to offer timely customer support, resolve queries, and ensure a smooth shopping experience. Beyond order fulfillment, we use this information to notify you of any changes to our services, delays, or necessary follow-ups related to your transactions.

Additionally, if you choose to receive updates from us, we may use your contact information to share newsletters, promotional offers, new artwork arrivals, or blog content tailored to your interests. These communications are always optional, and you may unsubscribe at any time. We may also analyze how you interact with neenaarts.in through trusted analytics tools, which help us understand customer preferences and improve the usability and content of our platform. Importantly, your information is never sold, traded, or rented to external parties. We work only with secure, compliant third-party services such as payment gateways, and your credit card details are encrypted and handled with the highest standards of data protection.

3. Consent –

We only collect personal information when it is necessary and with your clear awareness. When you voluntarily provide details—such as your name, address, contact number, or payment details—to complete a transaction, confirm an order, arrange delivery, or verify a purchase method, you are giving us permission to use that information solely for that specific purpose. This consent is an essential part of the interaction, ensuring we can deliver your handmade artworks efficiently and keep you informed throughout the order process.

In situations where we would like to use your information for reasons beyond completing a transaction—such as sending promotional content, newsletters, or updates about our latest collections—we will always ask for your express consent. This could be through a checkbox, a form, or a simple request to opt in. At no point will we use your personal details for marketing or unrelated purposes without your permission. You’ll always have the choice to decline, opt-out, or withdraw your consent later, should you change your mind. This ensures full transparency and puts you in control of your personal data.

4. Disclosure of Your Information –

We may disclose your personal information only when legally required to do so, such as in response to a court order, law enforcement request, or to comply with regulatory obligations. Additionally, if you violate our Terms and Conditions or engage in activities that raise legal or security concerns, we reserve the right to share relevant data to protect our rights or ensure the safety of others. In certain cases, we may also share your information with trusted third-party service providers—such as delivery partners or payment gateways—strictly for the purpose of fulfilling your orders and ensuring smooth service operations. These parties are given only the necessary data required to perform their functions and are obligated to protect your information.

5. Third Party Services –